Operations Call Center Support Team
Always there for your customers needs.
We provide a dedicated call center that monitors and manages all work orders. Enabling direct relationships between you and your customers, our call center is able to accelerate and guarantee satisfaction of fulfillment. Boasting a system of real-time communication between provider, customer, and technicians; we are able to track work orders and send out technicians based on location, on-hand inventory, and experience. To ensure quick resolution of issues, our call center team performs manual interventions based on exceptions. Twice daily we reconcile all work orders with exception reviews of arrival, labor, equipment, invoices, and closeouts. Working together with you, our manual call center accelerates the efficiency of servicing your customers while maintaining your high standards of quality. For example when a customer isn’t home or must reschedule as well as offering same day routing as late as 4pm, Custom Communications call center handles any and all situations with ease.