Supplying award-winning, mobile field service technicians & management for over twenty years.



SAMSUNG Branded Engineer!

The team at Custom Communications has always been committed to excellence and the expansion of our reputable reach. Since our establishment in 1998, we have worked to continually strengthen our foundations by always delivering nothing less than knowledgeable, superior service to our partners and customers. 

Recently, SAMSUNG has recognized this dedication to excellence and our potential as a top home appliance repair service provider. Awarding us the exclusive title of SAMSUNG Branded Engineer within Maryland and Virginia, we are honored to sign a contract with Samsung that certifies us in repairing the appliances for their customers. Our technicians are now able to service, with the backing of the brand, in warranty and out of warranty Samsung home appliances like TVs, washing machines, cooking devices, refrigerators, and more.  

A move that highlights our outstanding ability to expand reach, our team’s consistent top performance has set us apart. We look forward to becoming fulfillment providers for Samsung at a national level as well as other national major brands. Custom Communications is a customer service powerhouse that works every day to extend the reputation our major providers!



Who We Are

Boasting over 20 years of experience, Custom Communications works with national service providers to meet a variety of field service needs.

Structured for customer satisfaction with adaptable systems; our focus is expanding your reach and service ability. Working hard every day to effectively source and manage skilled technicians for your business, we take the headache out of field servicing. Our goal is to streamline your technical work force team so you can focus on growing your business.

Get to know what we do…

Services >


Our Start

Founded in 1998, our CEO Chris Arbutina began his career as an in-home service technician. Seeing a need to enhance the efficacy of operations and supply chain, he started Custom Communications with a mindset to build a more customer oriented work force system using web-based technologies. Proud to always be ahead of our competition, our use of a unique technical serving system and recruiting process sets us apart.

We work with your current infrastructure setup and adapt to your needs in order to run your in-home servicing team with ease.

Learn more about our work force…

Workforce >

Supporting Growth

Here to help you grow! One of the largest U.S. partners to corporations with in-home and off-property work force services, we are proud to have over three and a half million completed work orders and counting.

Our technicians along with our dedicated structured support teams enable your business to sustainable grow while maintaining customer satisfaction and experience. From day one, we work with you to ensure quality of service and maintain the foundations your business is built on. Better. Faster. Dedicated. Our structured work force system expands your reach which ultimately leads your business to growth!

Meet our dedicated support teams…

Support Teams >