We’re an award winning customer service company.
We’re seeking residential communications technicians, specifically Satellite Cable Technicians. Relative experience includes cable, security system installers, fire & alarm techs, home theater, pest control, wireless fence installers, solar installers, etc.
No experience is ok 🙂
Satellite Cable Techs
- $2000 Sign On Bonus
- $1000 Referral Bonus - Bring a friend 🙂
- $50,000+ on average
- $80,000+ top performers
Pay examples
Service calls pay up to $55
$61 sound bar sales commissions
Mounting a TV pays $100
Two room Hopper/Joey installs pay up to $126
Broadband installs pay up to $121.25
Pay schedules
- Weekly, direct deposits begin two weeks after first week of work is completed.
- $2000 Sign on bonus payments begin when first 25 invoices are approved for payment. Normally 2-3 weeks after start.
$1000Â tech referrals pay out when referred techs complete their first 125 jobs, normally 9 weeks after they start. Bring a friend to make extra money!
Day to day at an award winning customer service company…
What to expect
- Driving this way
- Driving that way
- Driving the other way
- Heights, ladders and rooftops
- Tight areas like attics, crawl spaces, basements and cellars
- Blue collar labor: digging, trenching, carrying, climbing, drilling, kneeling, lifting and crawling
- White collar customer service: calling, confirming, advising, explaining, selling, asking, upgrading, educating, cleaning and re-programming
Regular routine
- 2-5 work orders per day
- Most technicians work 5-6 days per week
- Customers want to be seen on weekends
- Customers want to be seen in all weather conditions, especially when sitting inside on a rainy day watching TV or staying connected 🙂
- Some customers even want to be seen on holidays (we take turns)
- Weekly warehouse meetings
- Weekly-monthly inventory audits
We boast the highest pay grades in the industry…
What to manage
- Professional personalities thrive in our incentive based system. Excellent performance in graded metrics like "Customer Satisfaction" significantly raises tech pay. Sometimes by $10, $20, $30 or more per work order! Did we mention we're an Award Winning Customer Service Company?
- Inventory. Technicians manage the customer inventory they use to make money. Receivers, DVR's, and other major provider gear is reported on and tracked in real time by technicians throughout the day.
- Invoicing. We boast the highest pay grades in the industry. Invoicing in our web based system is the most important part of the day - cha-ching!
Personal presentation
- Customer service soft skills
- Dependable and consistent availability
- Entrepreneurial spirit
- Can do approach
- Self-manage yourself
- Sharp personal appearance
- Clean, maintained vehicle
Applicants must have…
Basic signal path experience
Setting up basic signal paths like connecting speaker wires, setting up a smart TV with a gaming system, connecting web players, setting up computers, installing wifi, setting up surround sound, connecting components with HDMI cables, etc.
White van
Satellite Cable Technicians self-supply the industry standard, required white van. Trucks can do in a pinch but do not house everything technicians need for long-term success.
Squeaky clean background
Major providers perform comprehensive global background investigations on technicians before clearing them to enter customer homes.
18 years of age
Signing contracts and agreements is adulting 🙂
Recruiting and on-boarding process
Our recruiting and on-boarding team is amazing! You can chat online with us, text us, call us, email us or use this new app thingy called a “pHone?” pafone?… phone? Yes, phone. You can even use the phone to speak with us. I know.
After we speak with you, we’ll set up an in person interview with the hiring manager you’ll be working with. We’ll work closely with you until you’re ready to go into the wild… on your own. We may get a little choked up when the time comes.
After interview preview… view
- We help you get the boring paperwork and insurance together
- Then it's drug screen and background checks
- We build your profile with major providers
- Badge printing makes it real
- Senior tech pairing and ride along in here somewhere
- Profile completion makes you "Ready to Route"
- You start making great money
- We get a little choked up